Information We Collect

When you register for our floristry masterclasses or contact us about our services, we collect information that helps us provide you with the best possible learning experience. This includes your name, email address, phone number, and any specific interests you share about floral design techniques.

How We Use Your Information

We use your personal information primarily to deliver the floristry education services you've requested. This means sending you course schedules, sharing important updates about your classes, and providing materials related to your learning journey.

• Processing your enrollment in floristry masterclasses and workshops
• Sending course materials, schedules, and important class updates
• Providing customer support for any questions about your courses
• Improving our course offerings based on student feedback and participation
• Sending occasional newsletters with floristry tips and upcoming class announcements

Data Protection and Security

We take the security of your personal information seriously. All data is stored on secure servers with encryption, and we limit access to your information to only those team members who need it to provide your courses and support.

Technical Safeguards: We use industry-standard SSL encryption for all data transmission and store your information on servers protected by firewalls and access controls. Payment information is processed through PCI-compliant payment processors and never stored on our servers.

Administrative Safeguards: Our team members receive training on data privacy practices, and we conduct regular reviews of our security procedures to ensure your information remains protected.

Your Privacy Rights

• Right to Access: You can request a copy of all personal information we have about you
• Right to Correction: You can ask us to correct any inaccurate information in your profile
• Right to Deletion: You can request that we delete your personal information, subject to legal requirements
• Right to Data Portability: You can request your data in a commonly used format
• Right to Withdraw Consent: You can opt out of marketing communications at any time

To exercise any of these rights, simply contact us using the information provided below. We'll respond to your request within 30 days and help you understand exactly what information we have and how it's being used.

Data Sharing and Third Parties

We don't sell your personal information to anyone. We only share your data with trusted service providers who help us deliver our floristry education services, and only when necessary for providing those services.

Payment Processors: We work with secure payment companies to process course fees. These providers handle payment information according to strict security standards but don't use your data for any other purposes.

Email Service Providers: We use email services to send you course updates and materials. These providers are bound by confidentiality agreements and can only use your information for sending our communications.

Legal Requirements: We may disclose information if required by law or to protect the safety of our students and staff, but we'll notify you of such requests when legally permitted.

Data Retention

We keep your personal information for as long as you remain enrolled in our courses or maintain an active account with us. After you complete your courses, we retain certain information for a reasonable period to provide you with transcripts, certificates, or other documentation you might need.

Specifically, we retain course records and completion certificates for seven years after course completion, as this helps students who need documentation for professional purposes. Marketing communications data is kept until you unsubscribe or request deletion.

When we no longer need your information, we securely delete it from our systems. You can request earlier deletion of your data at any time, though we may need to retain certain information for legal or administrative purposes.

Cookies and Website Data

Our website uses cookies to improve your browsing experience and help us understand how students interact with our course information. These are small files stored on your device that remember your preferences and help our website work better for you.

Essential Cookies: These are necessary for basic website functions like remembering your login status and course enrollment progress. You can't disable these while using our services.

Performance Cookies: These help us understand which pages are most useful to students and how we can improve our website. This data is anonymous and helps us create better course information and enrollment processes.

You can control cookie settings through your browser preferences, though disabling certain cookies might affect how our website works for you.

Updates to This Privacy Policy

We review and update this privacy policy regularly to ensure it reflects our current practices and complies with applicable laws. When we make significant changes, we'll notify you by email and post the updated policy on our website.

Minor updates, such as clarifications or contact information changes, will be posted on our website with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

If you have questions about any changes or how they might affect you, please don't hesitate to contact us. We're always happy to explain our practices and help you understand your rights.